Service that is impressive.

Find out what you can expect from us in terms of service and benefit from the many advantages of the vendidero service.

Premium support Automatic updates Additional content

Premium support

We support you in setting up and configuring products that you have purchased on vendidero.de. If you need help with the setup or configuration, please check the documentation or FAQ of the respective product beforehand. If your question could not be answered, please create a ticket in our help desk.

My ticket
Change the color of the base price?

Asked by you on 2025-02-14

5 answers
Accepted answer
By Dennis on 2025-02-14

Support hours

We are available for you from Monday to Friday from 09:00 to 17:00. Although we try to answer all support requests within 24 hours, certain requests may take longer or require a longer processing time due to their complexity.

Support channels

We offer support via our help desk. We do not offer support through other channels (including, but not limited to, email or phone).

Not included

Our support does not include products developed by third parties. We may ask you to disable certain third-party products before we can help you.

We also try to provide you with the best possible support for more in-depth technical details. Please understand that more extensive adjustments (e.g. customizations) cannot be made as part of our support. For this purpose, you should commission an agency or a web developer.

Updates
  • Dashboard

WordPress Updates

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Automatic updates

As part of the one-year update and support flat-rate, you have the option of obtaining updates for our products automatically via our interface, i.e. you can install updates conveniently via your WordPress dashboard.

Additional content

As part of the vendidero service, you get access to our documentation and our help desk. Our help desk contains an extensive collection of answered questions from other customers who can help you solve your problems immediately. You can use our extensive search options to find answers to your questions in just a few steps.

You can use the vendidero service for one year from the time of purchase. To continue using the service after this period, a renewal is required.

If you have any questions about our service, please get in touch.